Died within 3 years
ACNB
10/3/2017
This was built in to my custom home in the cabinets as a set with my freezer.
The compressor on the fridge went out.
So many other reviews say them same thing.
Its beautiful looking and has worked well up until this weekend when it just suddenly quit.
They are super expensive, and since they come in a set to get a new brand and replace both is over $3,000. Trying to decide if I want to fix it or just give up and get something different.
Don't buy this one.
No, I do not recommend this product
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DO NOT BUY
@coffeewithjulie
9/15/2017
Had to buy both freezer and fridge due to size of our built-in cabinets. Not happy with this purchase at all. Purchase date was Jan 2014, approx 3k in total.
Fridge is already dead ... requires new compressor. Had to book off work twice for a Whirlpool technician to come because the first one refused to even examine the unit without having the sticker on the inside door of the unit available for him to look at (in spite of being shown the full manual and bill of sale from purchase). Finally got the owner of this Whirlpool approved place to send his service tech back and do a proper diagnosis. Diagnosis = compressor. And oh, it's not covered under any warranty. Warranty is only a limited one year warranty.
This is now my 8th day without a fridge. Needless to say, this is fairly stressful for a family with kids to feed. My husband is on the phone (again) with Whirlpool right now. Looks like I will be stuck buying another Whirlpool product unless I decide to replace both the fridge and freezer. Talk about bad options.
LEARN FROM OUR MISTAKE. DO NOT BUY.
No, I do not recommend this product
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DO NOT BUY, WILL NOT LAST
chris
8/14/2017
Fridge is only 2.5 years old and quit already. Apparently a common issue with this product, I wish I had never purchased it. I would give it a zero stars. Now I need to replace both the fridge and freezer because they no longer make it. Another $3000, I will not buy whirlpool again or ever recommend any of their products.
No, I do not recommend this product
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you'll get one good year.
stsmeby
8/8/2017
ran fine for one years, then got increasingly noisy. quit after 4 years. smaller motor does not mean high efficiency, it just runs more and wear out faster. previous freezerless frig lasted for 20 years, not made anymore so tried whirlpool. would not buy again or recommend.
No, I do not recommend this product
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Should have read reviews before purchasing!
Michelle
7/12/2017
We are now on second repair trip for this model. Apparently it is Freon issue. $400-800 to fix. Thought about purchasing new one, but that is not an option since it is discontinued. Replacement model is a different size and I have matching freezer??.
No, I do not recommend this product
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Abysmal Quality
Not a Whirlpool Fan
7/10/2017
I cannot help but get angrier and angrier the more I read reviews on this fridge! I wish these reviews had existed 3 years ago! Purchased in August 2014, and now it no longer functions because of a malfunctioned compressor and freon leak. Just as all of the other reviewers have come forward and stated! PLEASE DO NOT BUY THIS FRIDGE. You will only be disappointed when you have to replace it because the cost of the replacement compressor cannot justify the repair. And of course I bought the matching freezer....shame on you Whirlpool for manufacturing a shoddy product. It is not just about the money - it is the time, inconvenience and disappointment. ZERO STARS.
No, I do not recommend this product
Horrible
Kathy in California
5/17/2017
This refrigerator died after about 11 months. The parts to fix it are no longer available. It was under warranty so Whirpool is offering to buy it back after 45 days without a refrigerator! The problem is we have the matching freezer which is still working. Can't replace just the refrigerator so Whirlpool should also buy back the freezer. I don't know if there are any other units that will fit in space that was customized to fit these units. What a piece of junk!
No, I do not recommend this product
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DON'T EVEN THINK TO BUY THIS FRIDGE
GEORGES D
3/1/2017
DEAD AFTER ONLY 3 YEARS, NO MORE PARTS, DISCONTINUED.
THE WORST FRIDGE I'VE EVER HAD
WHIRLPOOL WON'T HAVE ME AS A CUSTOMER ANYMORE, AND WILL LET PEOPLE KNOW MY RECOMMENDATIONS THROUGH SOCIAL NETWORKS.
SHAME ON YOU WHIRLPOOL
No, I do not recommend this product
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WARNING Freon Leak
Not impressed
2/15/2017
No stars. This fridge lasted less than 5 years and then had a freon leak, which I later learned is common among this as well as the newer models according to all reviews and searches including but not limited to whirlpools own site and BBB. The leak is in an area that is unreachable and therefore cannot be fixed. I have spent 100s of dollars in recharging the freon usually once every 6 months now. Replacing the same model was not an option because the newer version does not match the freezer portion. Some people have replaced the old door on the front to match the new model they had to purchase only to find that it fails in the same manner. Therefore, I would be stupid to purchase form whirlpool again knowing this reoccurring problem was not and has not been addressed by whirlpool itself in the newer model which continues to have this same freon leak. Whirlpool is aware of the issue and doesn't repair the problem. At this point I have no option but to choose a different brand as the area is custom built to fit. Frigidaire makes a version with no complaints. Unfortunately this option will cost me a tremendous amount of money as I will need to change all my appliances to Frididaire as I would prefer they match just as I did when I purchased all Whirlpool to begin with. Whirlpool has been contacted about this situation, with no solution to help resolve this issue. I will never purchase whirlpool or any other brand that is made by the company.
No, I do not recommend this product
Pretty nice
Arf
9/18/2016
Nice refrigerator. Could have regular shelves on the door. The light went out and the plastic around it melted, but Abt is coming out to review this.
Yes, I recommend this product
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Extremely disappointed in life of this appliance
Jennifer
7/27/2016
In April of 2013 my husband and I purchased the Sidekick Refrigerator EL88TRRWS03 as well as a matching Freezer for our new home. We began to have problems with this refrigerator in August 2015 and to date, we have spent $872.05 on 4 different service calls by an authorized Whirlpool repairman to repair our refrigerator. Not only have we spend a large amount of money but during this time our refrigerator was being serviced we have been WITHOUT a refrigerator for a total of 100 days and it is now no longer working. We purchased the refrigerator and freezer units as a matching pair. The models have now been changed and in order for me to keep a matching pair, I now must replace BOTH units although the freezer continues to work fine. What is even more frustrating is that it appears from reading reviews on this site that this was a KNOWN problem with this appliance. In my opinion, Whirlpool has an obligation to make this right by the consumer. I am contacting the Better Business Bureau. I have had numerous Whirlpool appliances over the years and have always had very, very good service. I am so disappointed with this product.
No, I do not recommend this product
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Terrible quality
Fed up with Whirlpool
4/27/2016
When we purchased our home and they had an older model Whirlpool, all refrigerator, which remained when we took possession. It lasted 10 years from new. We replaced it with a new Sidekick in April 2013. By October 2013 we had to replace it AGAIN! Luckily it was under warranty and replaced with another new one. It is now April 2016 and it has died again. I'm so disappointed in the reliability and quality of the product, especially one that cost over $1500 (CDN). I will replace it with another brand if I can find one that fits within our cabinetry.
No, I do not recommend this product
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Super Fridge!
Greek Chef
3/14/2016
We are really happy with the capacity of this refrigerator! We can put 3-4 pots of left-over food and sauces in it easily. This is very important to us because we have an older kitchen that doesn't fit deep and wide refrigerators. We bought a counter height/depth freezer for our meat and vegetables. This refrigerator looks sleek, and is very quite. I'm only disappointed that after nearly two years, the thermostat broke down and it is slightly freezing our milk and other liquids. Otherwise, when the refrigerator is working properly, it maintains our food at an impressive even temperature from top to bottom. Enjoy!
Yes, I recommend this product
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Spacious
SH
10/26/2015
I bought a year ago - I like that it's spacious and fulfills the need of my huge family but just after 14 months I have had to service it where it's compressor stopped working and the gas leaked, so I'd advise to buy an extended warranty with it.
No, I do not recommend this product
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Awesome fridge!!
Stacy
9/16/2015
Have the matching freezer as well awesome pair tons of space and they look expensive as well!!!
Yes, I recommend this product
Just installed...
MI
7/28/2015
This review is only for installation and aesthetics. We have yet to use it as it is still cooling.
We did have a professional appliance installation company install these units with the trim kit.
Overall it did not seem like too hard a job to put together the trim set and slide the fridge and freezer into place. However, there was a bit of tweaking to get two separate boxes (the fridge & freezer) and trim kit to all look as one unit. Total time of install start to finish was close to two hours.
Here are the various tweaks they had to make while installing:
1. Needed to make their own levelers as the units did not have their own. (so, initially the units looked like they were leaning back)
2. Lots of adjusting on doors to make sure they were even with one another and still level. Sort of a standard with any fridge install but a little tricker being two different units.
3. The center trim kit that goes between the units was keeping the fridge from closing completely - need to assure spacing is accurate between both units from top to bottom.
The main thing the installer left me with was that these are two separate units and only connected by a small plate at the top. So, it is possible that we may experience some movement when opening and closing the doors.
It would seem that the design should be updated so that there is a bracket in the middle that connects both units.This way you would have a connection that runs the height of the unit keeping an even gap, creating more connection than just the small plate at the top, and would also provide a place to attach the center trim.
Overall, it looks great and has met our expectations for the overall look in our kitchen. If you bought or are considering purchasing these items it is because you don't or can't spend 10k+ on a big sub-zero - I don't blame you. If they operate as good as they look, we will be very excited.
I do have a small level of concern regarding the negative operational reviews but I'll see what happens with our units. Our cabinets were custom built for these units so it is not an easy change if these go belly up...but lets think positive.
Once, my units get to temp and we can start using I will leave an operational review.
Yes, I recommend this product
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The Best!
madonna219
12/11/2014
I had to purchase a new refrigerator when my old one was too expensive to repair. I am a caterer and decided I needed a full refrigerator for my kitchen. The sidekick I bought has been the best decision I have made since starting my business.
Yes, I recommend this product
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LOVE my All Refrigerator & Freezer!!!!
SStockman
12/11/2014
Purchased the All Refrigerator & Freezer for our new home, Best purchase we have made. Love the clean look, and it allows plenty of room for all the food I need to feed my family of 5. Always receiving compliments!!!
Yes, I recommend this product
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Great feature with no freezer!
blue moon
11/10/2014
Much needed fridge space for office kitchen. We had a smaller fridge, always overfilled with a poorly utilized freezer. This 18 cu ft fridge only was the answe to our issues.
Yes, I recommend this product
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Excellent Product
Gizziboo
11/9/2014
This purchase was to replace a competitors product that failed at the 5 year mark. Although the same size, we can store more items more efficiently. A great purchase.
Yes, I recommend this product
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Sidekicks is a Good idea
Chrob
11/7/2014
The choice was dictated by the existing 10 yr old WOODS (Kenmore) refrigerator unit which started to leak, but there were no parts available. Our Kitchen cabinets were designed to accommodate only the sidekick design. The new units work well but there is no easy way to level and align the units once there are in place. There should be a way to adjust the rear from the front. Also they are a little noisier than the previous unit. The look has been improved by the stainless steel handles. Hopefully they can be serviced without moving them.
Yes, I recommend this product
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Great fridge
Lucci2k
11/5/2014
I bought this fridge two months ago and I like it a lot. Space is good and so is lighting. Down point, a little noisy when it starts and fruit and veggie compartments are a little small.
Yes, I recommend this product
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Great
Shelbyfire
9/23/2014
We bought both the refrigerator and freezer set them as a side by side and love them
Yes, I recommend this product
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satisfied to date
chfgreg
9/23/2014
owned for 2 mos. and still satisfied; specs actually list as 17.7 cu ft; adjustable shelves and large deli box are very good design features; 2 fresh veg and fruits boxes at bottom are adequate, but use the attached shelf for addition fresh veg storage
Yes, I recommend this product
Whirpool fridge and freezer
Burnsy
9/21/2014
I bought both fridge and stand up freezer a couple of months ago. I am very pleased with both....I had black appliances but had to buy stainless steel...I love it
Yes, I recommend this product
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Great fridge!!
Joonbug
9/14/2014
We bought this fridge a month ago and absolutely love it! So much room for everything we need to put in fridge. For our family of 5 it works perfectly!
Yes, I recommend this product
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Dream Sidekicks!
joycrazy
9/9/2014
We've wanted sidekicks for 3yrs now and we always said when the fridge goes. Well we couldn't wait any longer so we went for it and we love them. We were thrilled to find them in white; perfect for our key lime green and white color scheme. They are so quite and with the wheels a breeze to move! Sidekicks are also extremely practical because we are only going to get older and with a chest freezer you have to dangle over the side with your feet in the air to get something out of the bottom. That's after you had to dig all the other items you didn't out so you could find it in the first place. With our sidekicks it's fantastic to have a Fridge that can hold so much more and a Freezer where it's easy to find everything and even easier to get to it!
Yes, I recommend this product
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Good Value!
Jim77
8/23/2014
This frig has no freezer; which is a perfect idea if one has the room for a nearby only-freezer. After four months, we are very happy with this Whirlpool.
Yes, I recommend this product
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The Right Amount Of Space!
EightySix
8/22/2014
We were remodeling our kitchen and thought it would be an energy saver to have just one refrigerator and one freezer instead of an extra one of each in our garage. We love to cook and freeze meals for times we don't feel like cooking. The Sidekicks are about 1-1/2 times the size of the average refrigerator and freezer and do the trick very nicely. We had an ice maker installed in the freezer so we have plenty of ice. We're not fans of door water/ice dispensers. We love the sound of these units when you close the doors and they're sealing tight. Everything is easy to get to inside. Great value for the money!
Yes, I recommend this product
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Looks good on the outside
laura in Florida
8/16/2014
I first purchased my refrigerator inAug.2013 and by March of 2014 it broke down and was unable to be repaired. It was after replaced 2.weeks without a refrigerator. The new refrigerator did not work so now I had to wait another week before I could get a replacement delivered. That was in April 2014 it is August 2014 and it is working so far I keep my fingers crossed.
No, I do not recommend this product
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Never again
hank417
8/15/2014
Temp would not stay correctly, very loud, door was so ajar that a repairman could not fix it. Replaced the complete machine with a different model.
No, I do not recommend this product
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3 failed in 10 years
seaglass
8/10/2014
The Sidekicks line is a terrific idea, but the quality of the refrigerator is poor. I've had 3 refrigerators in 10 years. The last one lasted only 14 months, just out of warrantee. We had the same failures of the cooling system described by many other reviews. I will have to remodel cabinetry in my kitchen, but it would be sheer stupidity to purchase another Sidekicks refrigerator. Why would I think another would last?
No, I do not recommend this product
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First one lasted so long I purchased another
BJHOU
8/5/2014
Purchased my first one over 13 years ago. When it was time to replace I purchased another. Love the vast inside storage space and shelving.
Yes, I recommend this product
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Looks great!
Tappan22
8/4/2014
Came with the house we purchased, they are new. Really like them. I saw them as we have matching freezer. The freezer has some thing I do not like. First how you can not open it back up right away after just closing it as it seal up. For the price the ice maker should standard and installed. The trim kits to go around both units are way over priced.
Yes, I recommend this product
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GREAT PRODUCT.
OSAMA ABDERRAHIM
8/1/2014
I BOUGHT THIS 6 MONTHE AGO AND I'M TOTALY SATISFIED WITH THIS MODEL LOT OF SPACE AND VERY QUIET. I WILL RECOMEND IT TO ANYONE WHO IS LOOKING FOR A FREG WITH NO FREEZER.
Yes, I recommend this product
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Looks Awesome!
donnaleigh
7/31/2014
Bought a full fridge / full freezer and get more compliments on it than I thought was possible for a fridge / freezer! It has become a focal point in our kitchen, and I LOVE it!
Yes, I recommend this product
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Fantastic features
Susan speakman
7/31/2014
Very happy with my new fridge. Half my fridge not taken up by freezer on top or bottom! Lots if space and shelves are adjustable! Only downside is door is not reversible
Yes, I recommend this product
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dont buy
bigsteve666
7/28/2014
6 months out of warrenty it quit working repair man said $1000 to fix and he said it had a slow freon leak from the factory they offered to pay for half the parts but im not putting $700 in to it just to have it happen again.(loved the fridge till all happened)
No, I do not recommend this product
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Lots of Room, But Defective on Delivery
NWBigfoot
7/21/2014
We bought this all-refrigerator unit a month ago and really liked the features and having lots of room, since we already had a large chest freezer to store frozen food. However, almost immediately it became apparent that the noise the unit put out was beyond all reason - a howling that could be heard all over the house, right into the back bedrooms. Turned out that a copper pipe had been crimped through improper bending in the manufacturing process. Had to go through Whirlpool to get a warranty repair number. Fortunately the problem was obvious as soon as the back access panel was removed. The repair man fixed it on a return visit. Especially on a higher-priced item like this, you would think such a critical and immediately visible problem would have been caught by quality control before the unit left the factory, but not so. Now it is not exactly quiet, but the noise level is reasonable.
No, I do not recommend this product
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Looks great on the outside, but totally failed 6 weeks from
LHmarin1
7/18/2014
I purchased my sidekicks end of April, 2014. I love the look of the sidekicks. The refrigerator completely lost all cold air end of June, less than 6 weeks after delivery. Just as I went shopping for 4th of July. It was a major break down. I had a fight with Sear's, as it had to be replaced with a new one. The "parts" were major and it would take 3-4 weeks to receive the parts, and then I would need to call back Sear's to fix! Which would be another 2 weeks! Sear's delivered a replacement last week, but it was dented and the panel in the back had been removed and was hanging with the screws all bent. Might be a display, as the interior was also dirty. I am now waiting for another delivery of the "new" sidekick refrigerator I purchased almost three months ago. The freezer seems to be working fine. But I am concerned. I have the sear's insurance coverage, but it's always a fight
to get the appliance repaired by the Sear's techs- at least that is the experience I've had.
No, I do not recommend this product
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good
Yogatoes
7/3/2014
Since purchasing this fridge in January 2014 we are on our third light bulb. After much scrutiny by tall man we realized that the light never went off, top of the fridge stayed very warm and the motor went all the time. We have fixed this by adding some putty and a felt piece to the protrusion at the top of the door and it now pushes the light switch off. The fridge is great but the inside of the door design is totally messed up!
Yes, I recommend this product
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Great refrigerator when a freezer is not required
Unsatified
6/17/2014
I have limited space for refrigerator and decided with the all fridge and love it. Wish the crispers were larger and more flexibility changing the shelving arrangement.
Yes, I recommend this product
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Nice improvements from previous set
PH2310
6/14/2014
This is the second set of sideicks I hve owned. The first refrigerator quit working after 5 1/2 years. I went back to the same kind because my set was a built in so I really had no ther choice and because I loved the setup.
Yes, I recommend this product
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sleek looking
hedi1410
5/20/2014
More space then a side by side or top/bottom fridge.At 18 cu.ft. I have ample storage space for all my food and drinks. I love the counter depth as I can easily access all my food and nothing gets "lost". the unit looks totally awesome next to the Sidekick freezer. We are getting complements from our guest as the two of them together look huge, yet sleek.It even holds a large cake. I just wish it would come with a water dispenser.
Yes, I recommend this product
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this a replacement
Rusy
5/4/2014
don't know yet. my last side kick lasted 30 months and after all that Abt could do was give me a new one,
No, I do not recommend this product
Refrigerator lasted 6 years! Hope freezer keeps working
Veryupsetandmad
4/24/2014
Love the idea of two separate units. They aren't very good quality. Unrepairable because it is a sealed body. Lasted 6 years, service warranty was 4 years
No, I do not recommend this product
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Excellent refrigerator!
BAF117
3/27/2014
Our needs required a full refrigerator to match our refrigerator/freezer. This fit the bill perfectly!
Yes, I recommend this product
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Love the size and look of this refrigerator!
Lab1
12/23/2013
Pros: excellent space, great looks and love the adjustable door bins and shelves.
Cons: hard to find the right temperature - tends to ice up in the back. Would recommend a digital temperature display and alarm.
Yes, I recommend this product
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Good concept but quality issues
seaside2
12/23/2013
Love the separate refrigerator/freezer "sidekicks" concept. However, the refrigerator failed 3 times in eight years. Thankfully always replaced under warrantee. Warrantee time lowered to 1 year on this current unit so we will see how long it lasts. Latest unit handle is different so no longer matches the freezer. If it fails within 5 years, I will not buy Whirlpool sidekicks again. Bummer because they are built in to my kitchen and remodeling will be necessary.
Yes, I recommend this product
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Overall the Sidekick refrigerator is a good product
NB61
11/13/2013
The overall look and performance of the Sidekick refrigerator is good.
However the fact that I had to replace my old one when the frezzer went bad made it a bad purchase. The freezer is of poor quality.
No, I do not recommend this product
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