Broken Right After Warranty Expired
Mike B.
12/2/2019
All of the lights in my freezer and one light in the refrigerator went out, so I called KitchenAid to see if they could help. They diagnosed the issue over the phone stating that it was a bad control unit, but they wouldn't cover it under goodwill. Yes, I was just out of warranty, but paying 10k for a refrigerator and them not stepping up to repair an issue that they are obviously aware of is just the ultimate let down. To make matters worse, I emailed their corporate offices and did not even receive a response.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Lovely, but doesn't match ovens
Memme
11/7/2019
Love the PrintShield feature, but would like it if the ovens were also of the same finish! New kitchen looks mismatched. Also,
high priced for only 1 condenser.
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Yes, I recommend this product
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.2nd tome
Hpryan
10/24/2019
I bought this to replace the same one I bought in 2006. So much more expensive Sad old one they claimed could be thousands to fix. I love the new fingerprint less exterior. Ice water flow is also greatly improved. Disappointed in lighting. Really need to be brighter or have the ability to adjust.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Solid, attractive and dependable
bhugg1
10/9/2019
We just remodeled a property that we are moving into and leaving our old residence of 26 years. The place we are leaving has a built in KitchenAid refrigerator that is also 26 years old. Have never experienced any issues with our unit which works just fine, so when we were shopping for appliances for the new location - KitchenAid came out on top of our search requirements. The new refrigerator looks great and works great. Would highly recommend this product.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Good capacity
Mindri
10/7/2019
Bought two months ago and happy with it except it doesn't have modern technology
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Yes, I recommend this product
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Down for repairs with two weeks of delievery
Linda C S
9/6/2019
We have had our refrigerator for two weeks and loved it, however there is something wrong with the controls/thermostat and it will not maintain it's temperature. Standard Appliance came to service it however the parts take a week to get here. So frustrated to spend $9000 on a refrigerator to have this happen. We have had no refrigerator for over a week!!!!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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My third and likely last Kitchenaide
Shstevens
9/1/2019
I had a complete kitchenaide kitchen installed in my new house about 6 weeks ago. Third choosing all kitchenaide. Of the 4 appliances, 4 were defective to some degree. Dual Fuel range had a paint chip and the oven would not work. Microwave did not work. Dishwasher arrived damaged - twice. And now I've discovered the fridge had a leaky valve assembled that was slowly leaking water since it was installed and has damaged my new cabinets.
5 service calls in the first 5 weeks. 5 days off work as all the appointments were "sometime between 8-4".
Oh, and when I asked about the damaged cabinets, I was told "go through your home insurance". Based on the deductible, I'm out more $$ for the repairs.
This is by far the worst experience I've had with appliances, and it's not like they're the cheapest around.
In my last house the oven died (after 5 years). After 12, yes 12, it still didn't work.
i used to think kitchenaide meant quality, I no longer think that.
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No, I do not recommend this product
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failing
Jean46
8/30/2019
We bought this refrigerator for our new home and were excited to get a large one. We are all excellent cooks and depend on our appliances. We did not purchase the insurance plan and that was a mistake our part. We thought KitchenAid would make a quality product that we could depend on for 12 to 15 years. We were wrong! We now know the manufacturer can't always be depended on no matter how expensive the product is. In June we noticed it was noisy which went on for a week. We then checked the temperature on the read out at the top, then checked with our own thermometer and found it had been overheating. I called for service and we had to wait almost 3 weeks. By the time he came out the temperature inside was up to 72 degrees so we turned it off thinking it was in danger of fire. When we touched the wall dividing the freezer from the refrigerator
it burned our hands. We borrowed a tiny refrigerator so save what meat and produce we could. To make a long story short we paid over $1,200 for repairs. The following week we had to call them back, then two weeks later we had to call them back again. Now we have the same exact problem that we had at the beginning, are out a very large sum of money, we are retired, still have an overheating refrigerator and freezer and have thrown away a lot of food because of this and again are waiting for a repair person. We don't know if our refrigerator needs to be hauled away or if it can be repaired. The repair person insists the loud noise is normal. It did not do it before so why do we hear it now??
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Filthy
Franke
8/28/2019
We just unpackaged the refrigerator and the inside is disgustly dirty. How does a brand new refridgerator that has been packaged arrive so dirty. We are not impressed with KitchenAid.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Very spacious
Bethanyj94
8/26/2019
My family is used to having to use 2 refrigerators but now we don't even use the garage fridge because everything fits conveniently in this one! It's also beautiful and functions perfectly, the ice machine is exceptional! I've already gotten a lot of compliments on my new refrigerator :)
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice features
EAA1
8/22/2019
It's a great product, only complaint is lack of depth, but that is due to being a counter depth unit
Originally posted on Kitchenaid.com
Yes, I recommend this product
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New replacement
RSH1
8/9/2019
New replacement. Reasonably quiet. Newer features. Like the ice compartment.
Some of the drawers are slightly suboptimal in quality is
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great service!
Surjeet
8/6/2019
The installers were great. They made sure jot to damage the floor.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Lighting.
Cactuscook
8/5/2019
My old GE Monogram had lights that would be hidden or dimmed when food was filling the fridge. These lights are out in front so that lighting is always great. Also, when the new fridge was installed, it cooled down so quickly that I could put my food away within 4 hours.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Ice maker does not work
Fox2606
7/26/2019
Have had 1 week and ice maker does not work. Instruction manual very confusing. Repair man coming next week to fix (I hope). Not what I expected for $9,000
Originally posted on Kitchenaid.com
No, I do not recommend this product
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It a Bute!
Senrab
7/24/2019
Great refrigerator all the way around and I love the handles! Ice maker flap was not working at delivery and 25 days to get the repair people out to fix. Need better service after the sale.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Built-in
Sman
7/4/2019
I have had this refrigerator for 2 weeks....it replaced a 2008 KitchenAid built-in with the same features. Love the anti-finger print coating and the new handles!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Very elegant and Stylish!
Carmella66
6/30/2019
We bought this refrigerator and this specific size - because it fit perfect in the space. The interior dimensions are bigger and the shelves are nicely placed.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great look great features great service
Eddy22
6/3/2019
Great appliance very good look, great service on the installation and removal of old refrigerator, we choose kitchenaid because the old one lasted over 18 years without a problem and were very satisfied with the quality of the brand
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Love it!
KathyG_5
5/23/2019
We bought this refrigerator after our last built-in only lasted 8 years. Love all the space inside, and the PrintShield finish really works!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice Refrigerator
Ralphyboy
5/11/2019
We had this installed a couple of months ago. It's good looking, quiet and keeps temputures cold and consistant.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Beautiful fridge
Archiemack
5/6/2019
Bought a month ago and ties in beautifully to the whole house.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Beautiful and interior seems Large
Pat P
5/6/2019
I swear the inside is 1/3 larger than my old kitchenaid fridge. I just love this fridge. so easy to find anything door space makes life easier.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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STUNNING BUILT IN
Easonpalms
5/2/2019
This was a little bit of a splurge for our new kitchen but it was worth every penny. Its beautiful and going from a french door I am loving the visibility of EVERYTHING. I am no longer losing meats in my freezer. Now I know what I have at all times:)
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Updated features
BettyMac
4/30/2019
Bought this refrigerator as a replacement for a 19 year old 42 inch built in KitchenAid. I like the new updates. New handles have great grip. Love the Led lighting and spaciousness. Putting the ice maker on the inside of the freezer door is a great improvement. Love the new finish. Overall very impressed.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Improved replacement of our original Kitchenaid
billinpg
4/25/2019
Our first unit lasted 25 years. This is a better design, but we hope it lasts as long as the first one
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Poor customer help line
Kris P
3/26/2019
Great product. Incompetent help line. What is the red light for? No one knows!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Spacious and Slick
desertdweller66
3/4/2019
I bought this refrigerator as part of an upgraded appliance package for my new home. I've owned several different brands of refrigerators over the years, including a SubZero, but this is my favorite. Both the refrigerator and freezer have ample, well-organized storage space, and my produce is staying fresh longer than I would typically expect. The ice and water dispensers work well and don't shoot all over the kitchen (yes, several of my refrigerators have done that)! I like the textured finish on the handles - makes it easy to grip and open.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Quiet performance
mic07
2/28/2019
Refrigerator side is ok. Shelf height is not desirable. Freezer side is too small. Overall a nice looking refrigerator.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Fridge as expected
Sinha
2/18/2019
We were replacing our old fridge with a new one - same brand as we wanted to stay with Kitchen Aid. The fridge is great for a built-in top quality brand. we are happy with the purchase. The delivery and installation was little bit challenging as there are not many vendors who install this type of fridge.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Looks and functions great
shell223
2/15/2019
My wife HAD to have this model over to get the professional look. Although an initial skeptic, after 3 months I'm now seeing the value. It does look great in the kitchen and gets comments from guests. It is easy to clean and repels fingerprints. The water and ice dispense are perhaps the most functional and efficient I have used. No errant sprays or stray cubes shooting out. It's quiet and responsive to temperature adjustments. Not sure I could ask for anything more from a refrigerator that looks so good.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great features
Nolita
1/4/2019
Wanted a sub zero but didn't have the space in my new home so got the biggest I could go. Great fridge does everything I need it to do. Very pleased !
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Excellent product - works as expected
WSea
1/2/2019
This unit fits as needed in our kitchen. I have no complaints as it works as expected.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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It fits
Kava2
12/28/2018
The only decent fridge that would fit exactly in my built in fridge space. Much better than my Jenair in terms of quality and price.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Bang bang Clunk clunk
Kingpalm
10/4/2018
I bought this a few weeks ago. Before this, I had used the Kitchenaid Built-in freezer about 18 years without any big problem. So, I got the Kitchenaid freezer again, very expensive but trustful. But this model is making terrible noise - Clunk Clunk Bang Bang, whenever I get the water. A serviceman came and said "It's normal. The Kitchenaid Co made it like that.". Unbelievable. I am sensitive to noise. How can I live with this freezer more then 15 years together?? If I
knew this problem, I didn't buy this freezer. Even $100 sensor faucet doesn't make any noise, as you know.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great Features
Jim Schulte
10/1/2018
Works very well with a lot of great lighting whic makes it easy to find things
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Lots of space!
Julieta
9/24/2018
Plenty of space to accommodate different types of foods and drinks. The drawers make it easier to organize the food by sections.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Buiilt-In Frig a perfect fit
CarlsbadTom
9/24/2018
This new KitchenAid built-in replaced my 18-year-old KitchenAid perfectly. I was worried about having to redo the cabinetry, but it looks like KitchenAid retains the dimensions so it's easy to replace an old one with the new. The new model is very efficient and quiet. We especially like the newer ice and water delivery system.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Overly expensive and failing already
dana717
9/17/2018
We bought this fridge in April of 2018 and within two months the water dispenser was failing. It started to not work 1 out of 10 times but now rarely works. It took two weeks to have Kitchenaid send someone out and then they said they needed to order a part which would take atleast a month and then we have to schedule them to come out again. On top of that, the bracket on the bottom (that keeps the fridge from swinging open too far) has fallen off several times. And whenever we close the fridge the freezer pops open a touch and vice versa (not a good seal). There are so many better fridge options and for $8000 this was a piece of junk.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Large storage
Bettyvois
9/8/2018
Just had this frig installed and I am extremely satisfied with the storage and stainless steel appearance.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Love this item so much
Katherinesage
9/6/2018
So happy with this item and how everything turned out.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Working great
keldog
9/4/2018
So far I'm pleased with the unit but the ice maker is a little noisy
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Outstanding
Pokadot
8/20/2018
I bought this 2 weeks ago and absolutely love it! So bright and clean inside and I intend to keep it that way. Love the storage options and new innovations.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Looks great, works well
brio
8/20/2018
Off the bat I'd admit that for 10 grand I feel like this fridge should have way more awesome perks than it does. Just the words coming out of my mind onto the keyboard makes me cringe--I can't believe a refrigerator can cost so much nor can I believe that we put up the cash to make such a ridiculous purchase.
That said, it's a beautiful fridge. Built-in is just always best and looks nicest. It also gave us the amount of cubic feet we wanted without having our fridge stick out like a sore thumb (as it did in our previous home). My husband insisted on a fridge with a water dispenser in the door, and we felt like the 48" wide model was a little too wide, so that's why we chose this one. We've had no problems and nothing but good things to say beyond it's astronomical price tag. The fridge stays very cold, as does the freezer, and the ice bin is far larger than the previous fridge we owned had. It seems to have all the compartments one needs to keep all the fruits, veggies, deli meats/cheeses, etc. separated. One thing I am annoyed by is the drawer for deli meat or cheese or beverages etc--you could store any of those things in it and each has a specific temperature button you can select, but don't most people store their deli meat and cheese in the same location? Or maybe I'm alone in this? But so then I'm wondering which should I choose, the temperature for cheese or the temperature for meat? Not a life-altering question but bothersome nonetheless.
We have three children and it has plenty of space for our family of 5. The freezer is a tad small but we expected that and we keep a deep freezer in our garage so it all works out (we also have a garage fridge in which we store waters, sodas, etc.). All in all we love it, but mostly because it's so pretty and functions correctly. As I said, for the price, it should do something amazing, like make me coffee or churn butter. Something.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Very happy
RAC 55
8/15/2018
Good looking appliance for the money needs more features !! Smart features
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Very nice and quiet, too!
Dan8
8/2/2018
We like the print shield finish and the LED lights. Would like the dispensers to be easier to push though. Like the ice dispenser being in the door since it provides more storage shelving.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Built-In Refrigerator
MHKim
7/16/2018
Beautiful, functional, and efficient refrigerator. It is very quiet and chills nicely.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Retired
NonSense
7/16/2018
Our KitchenAid refrigerator was installed three weeks ago and very happy we decided to stay with KitchenAid.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Horrible refrigerator.
paulatlanta
7/6/2018
Horrible refrigerator. We've had unit for less than two months and the ice dispenser has never worked, told yesterday control board defective so ordering replacement. Today fridge won't stay cool - reading a steady 51 degrees (set to 36). Additionally one door panel projects about 1/2 inch out from other. All in all a major disappointment, not what you expect for $9000. Btw as i write this review I've been on hold for 35 minutes.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Good value for the money
randy11
6/18/2018
We had a GE Profile that quit working, The Kitchenaid price for value was the best. We did not have to step up to Thermador or Sub Zero because we couldn't see the reason to do so.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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